FAQs

Frequently Asked Questions

These are the questions most customers ask

All transactions on this platform are paid for using our official payments gateway Payeer®. You need to create and fund an account at Payeer. Click here to create a Payeer account.

Most transactions clear typically within a minute. However there are special situations where bank transactions take more than 24 hrs. If you experience any delay or challenge with your transaction kindly raise a ticket to us through our contact form. In your message kindly provide your transaction ID.

Airtime transactions are instant. In case of any delay kindly raise a ticket through our contact form. On your ticket message kindly provide the transaction ID

Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Comoros, Congo, Costa Rica, Cyprus, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswatini, Ethiopia, Fiji, French Guiana, Gambia, Georgia, Germany, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Italy, Ivory Coast, Jamaica, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Lithuania, Madagascar, Malawi, Malaysia, Mali, Martinique, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Samoa, Senegal, Sierra Leone, Singapore, Sint Maarten, South Africa, South Korea, Spain, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent Grenadines, Suriname, Swaziland, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Banks: Burundi, Cameroon, Ghana, Ivory Coast, Kenya, Niger, Nigeria, Rwanda, Uganda, Zambia.

Mobile Money: Benin, Burkina Faso, Burundi, Cameroon, Congo, Democratic Republic of Congo, Ethiopia, Ghana, Guinea Conakry, Ivory Coast, Liberia, Madagascar, Malawi, Mali, Morocco, Mozambique, Niger, Rwanda, Senegal, South Sudan, Tanzania, Togo, Uganda, Zambia.

Cash Pick Up: Benin, Burkina Faso, Cameroon, Central African Republic, Chad, Congo, Democratic Republic of Congo, Gabon, Guinea Conakry, Ivory Coast, Mali, Niger, Senegal, Togo.

To access your transactions history click on "Transactions" on the top navigation menu.

Or use the links below:

Bank transactions
Mobile Money transactions
Cash Pick Up transactions
Airtime transactions

If you lose or forget your password you can reset it here

However, if you have your password but you just want to change it, click here

International Airtime Top Up is a registered trademark of Global ICT Solutions (GLICTS) East Africa Limited. GLICTS East Africa is registered in Uganda with office at Plot 3 Mapeera Lane, Entebbe, Uganda. Company registration number: 190974. Global ICT Solutions Limited has its global headquarters in the UK and is registered in England and Wales with office at 115 George Street, Wallsend, Tyne and Wear, NE28 6SL, United Kingdom. Company registration number: 07072008.

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